Home & Office Callouts
Can't bring your computer to us? On-site PC and laptop repair at your home or office in Edinburgh.
What We Do
Our callout service brings professional PC repair directly to your home or workplace. Whether you have a desktop that is too heavy to transport, a network issue that needs on-site diagnosis, or you simply prefer the convenience of having a technician come to you, we provide the same high-quality service at your location as we do in our workshop.
We arrive with the tools, equipment, and common parts needed to diagnose and repair most issues on the spot. For repairs that require specialist equipment or extended work, we can collect your device, complete the repair at our workshop, and return it to you once finished.
On-Site Services We Provide
Virus & Malware Removal
Full system scan and malware removal at your location. We clean your PC and set up protection before we leave.
Hardware Upgrades
RAM, SSD, and component upgrades installed at your home or office. Immediate performance improvement with no downtime.
Network & Wi-Fi Setup
Router configuration, Wi-Fi troubleshooting, mesh network setup, and printer connectivity resolved at your premises.
Software Setup
New computer setup, software installation, data transfer from old machines, and email configuration done at your desk.
Data Recovery
Initial assessment and recovery of files from failing drives. For severe cases, we collect the drive for clean-room recovery.
Business IT Support
On-site support for small businesses including workstation setup, server maintenance, network troubleshooting, and user support.
Printer & Peripheral Setup
Printers, scanners, webcams, microphones, and second monitors connected, configured, and ready to use across all your devices.
Smart TV & Streaming
Smart TVs, Fire Sticks, and streaming boxes connected to your network and configured with the apps and accounts you need.
Smart Home Devices
Smart plugs, doorbells, cameras, thermostats, and voice assistants paired to your Wi-Fi and integrated into your existing setup.
Equipment We Service On-Site
Whatever your home or office runs on, we can usually sort it during the visit:
Don't see your equipment listed? We most likely still service it. Get in touch and let us know what you have.
Our Callout Process
- Site Visit Booking — Contact us by phone, WhatsApp, email, or our booking form. Describe the issue and your preferred date and time.
- Confirmation — We confirm your appointment and provide an estimated arrival window. We will call you when we are on our way.
- On-Site Diagnosis — Our technician arrives at your location, examines the issue, and explains the findings and repair options before any work starts.
- Repair on the Spot — Most issues are resolved during the visit. If specialist work or parts are needed, we arrange collection and return.
- Test & Handover — We test everything thoroughly before leaving, walk you through what was done, and back the work with our standard workmanship warranty.
Why Choose Our Callout Service
Flexible Scheduling
We work around your availability. Daytime, evening, and weekend appointments available to suit your schedule.
Fully Equipped
Our technicians carry the tools and common parts needed to complete most repairs on the spot, minimising the need for follow-up visits.
Transparent Pricing
No hidden fees. We quote callout cost and any work upfront after diagnosis, so you always know what you're paying for before we proceed.
Frequently Asked Questions
Common questions about our callout service.
We cover Edinburgh and surrounding areas within 60 miles, including the Lothians, Fife, Glasgow, Stirling, Perth, and Dundee. Same-day appointments are often available within Edinburgh itself.
We often have same-day availability for callouts within Edinburgh. For areas further afield, we typically arrange appointments within one to two working days depending on your location.
We handle most common repairs on-site including virus removal, hardware upgrades, software installation, network setup, and data recovery assessments. If specialist equipment is needed, we can collect the device and return it once repaired.
Our callout service includes a visit and diagnostic assessment. Get in touch with us for a quote based on your location and the nature of the issue.
Yes, we provide on-site IT support for small and medium businesses including workstation setup, server maintenance, network troubleshooting, and ongoing support contracts.