Virus & Malware Removal
Thorough virus and malware removal for PCs and laptops across Edinburgh. We eliminate infections, restore performance, and protect your system against future threats.
What We Do
Our virus and malware removal service provides a complete clean of your computer, targeting every type of malicious software that could be compromising your system. We go far beyond a simple antivirus scan. Our technicians manually inspect system processes, startup entries, browser extensions, scheduled tasks, and registry entries to find and remove deeply embedded threats that automated tools often miss.
Whether your PC has been hit by ransomware, infected with a trojan, or slowed down by adware and spyware, we methodically identify every threat and remove it without losing your personal files or data. Once your system is clean, we harden your defences to help prevent reinfection.
Common Signs of Infection
Slow or Freezing PC
Your computer is suddenly running unusually slow, freezing frequently, or taking ages to boot — a classic indicator that something is running in the background.
Unexpected Pop-ups
Pop-up adverts appearing on your desktop or browser when you are not browsing, including fake virus warnings urging you to call a number.
Hijacked Browser
Your homepage or default search engine has changed without your permission, or searches redirect to unfamiliar sites.
Unknown Programs
Programs you did not install have appeared on your system, or unfamiliar processes are running in the background using up resources.
Files Locked or Encrypted
Files become inaccessible with a ransom demand displayed — a sign your system has been hit by ransomware and needs immediate attention.
Antivirus Disabled
Your antivirus has been silently disabled, will not update, or refuses to run a scan — a strong sign of active malware blocking it.
Strange Outgoing Activity
Emails or messages sent from your accounts that you did not write, or unusual social media posts under your name.
Idle Disk & Network Use
Excessive hard drive or network activity when the PC is supposed to be idle, suggesting a hidden process is communicating outbound.
Random Restarts & Crashes
Your computer reboots itself, blue-screens regularly, or shuts down without warning — often the result of damaged system files.
Threats We Handle
We remove every common type of malicious software, including:
Not sure what you are dealing with? Get in touch and we will diagnose the infection for you.
Our Removal Process
- Drop Off or Collection — Bring your PC to us, or we can collect it from your home or office across Edinburgh and surrounding areas.
- Initial Assessment & Backup — We examine your system to identify the type and severity of infection, and back up your important files before any cleanup work begins.
- Deep Scan & Manual Inspection — Multiple specialist tools plus manual inspection of processes, startup entries, and the registry catch threats automated scans miss.
- Complete Removal & System Repair — Every identified threat is quarantined and removed, and any system files or settings damaged by the malware are restored.
- Return & Future Protection — We return your PC fully tested, with up-to-date antivirus configured and clear advice on how to stay protected going forward.
Prevention Tips
After we clean your system, follow these best practices to stay protected:
- Keep your operating system and all software up to date with the latest security patches
- Use a reputable antivirus program and keep it enabled at all times
- Avoid clicking links or opening attachments in suspicious emails
- Download software only from official sources and verified publishers
- Use strong, unique passwords and enable two-factor authentication where available
- Back up your important files regularly to an external drive or cloud storage
- Be cautious with USB drives and external devices from unknown sources
Why Choose Us for Virus Removal
Fast Turnaround
Most virus and malware removals are completed same-day or next-day. We understand you need your computer back as quickly as possible and prioritise speed without cutting corners.
No Data Loss
We take every precaution to preserve your personal files, photos, and documents during the removal process. Your data stays safe throughout.
Transparent Pricing
No hidden fees. We provide a clear quote after diagnosis and only proceed with your approval. You always know exactly what you are paying for.
Frequently Asked Questions
Common questions about our virus and malware removal service.
Common signs include sudden slowdowns, unexpected pop-ups, programs opening or closing on their own, unusual network activity, and your antivirus being disabled without your knowledge.
Most virus and malware removals are completed within 24 to 48 hours, depending on the severity of the infection and the number of threats found.
We take every precaution to preserve your data during the removal process. In most cases your files remain untouched, but we always recommend having a backup as a safety measure.
Yes. We can remove the ransomware infection and in many cases recover encrypted files, depending on the type of ransomware involved. We will assess the situation and advise on the best course of action.
Yes. Once your system is clean, we configure robust antivirus and anti-malware protection to help prevent future infections and keep your computer secure.