Terms & Conditions

Last updated: 13 March 2026  |  Effective from: 13 March 2026

These Terms & Conditions ("Agreement") constitute a legally binding contract between the client ("Client", "you", "your") and PC Repair Services, trading at 140 Parkhead Drive, Edinburgh, EH11 4RX ("Provider", "we", "us", "our"). By engaging our services, booking a repair, or leaving a device with us, you agree to be bound by these terms in full.

1. Definitions

1.1 "Device" means any computer, laptop, tablet, or related peripheral equipment submitted for service.

1.2 "Service" means any diagnostics, repair, maintenance, upgrade, data recovery, software installation, virus removal, networking, or other technical work performed by the Provider.

1.3 "Parts" means any replacement components, hardware, cables, or peripherals supplied and/or installed by the Provider.

1.4 "Estimate" means an approximate cost provided to the Client prior to commencing work, which is non-binding unless expressly stated otherwise in writing.

1.5 "Working Day" means Monday to Saturday, excluding Scottish public holidays.

2. General Disclaimer & Scope of Services

2.1 PC Repair Services agrees to perform diagnostics, repairs, maintenance, or upgrades on the Client's device as requested. All work is carried out to the highest professional standard; however, no guarantee of specific outcomes is expressed or implied.

2.2 Certain systems may not be repairable due to age, condition, corrosion, liquid damage, prior repair attempts, obsolete components, or parts availability. In such cases, the Client may be advised to consider replacement, upgrade, or rebuild options.

2.3 The time required for service varies depending on the issue, complexity of the fault, and availability of parts; exact turnaround times cannot be guaranteed. We will endeavour to provide realistic timeframe estimates where possible.

2.4 By engaging our services, the Client authorises PC Repair Services to open, inspect, disassemble, and reassemble the device as necessary to diagnose and repair the reported fault(s).

2.5 The Client authorises PC Repair Services to install, modify, update, or remove software as necessary for diagnostics or repair. This includes operating system updates, driver installations, firmware updates, and removal of malicious software. Trial or temporary software will be removed unless licensed by the Client.

2.6 Remote services (including remote desktop support, software troubleshooting, and remote diagnostics) are governed by the same terms outlined in this agreement. The Client is responsible for providing a stable internet connection for remote services.

2.7 Our services include but are not limited to: hardware diagnostics and repair, virus and malware removal, screen replacement, data recovery, hardware upgrades (RAM, SSD, GPU, etc.), custom PC builds, networking and Wi-Fi setup, operating system installation and configuration, software troubleshooting, and general maintenance and tune-ups.

2.8 PC Repair Services reserves the right to refuse any job at its sole discretion, including but not limited to devices that are stolen, contain illegal content, or pose a health and safety risk.

3. Data Protection & Data Loss

3.1 The Client acknowledges and agrees that PC Repair Services shall not be held liable for any data loss, corruption, or damage to files, software, or operating systems. It is the Client's sole responsibility to back up all important data, files, photographs, documents, and software licences prior to service.

3.2 Certain repairs inherently carry a risk of data loss, including but not limited to: hard drive or SSD replacement, operating system reinstallation, virus/malware removal, motherboard repair or replacement, firmware updates, and factory resets.

3.3 Where data recovery is specifically requested, we will use commercially reasonable efforts to recover data but cannot guarantee full or partial recovery. Data recovery success depends on the nature and extent of damage to the storage media.

3.4 PC Repair Services handles all client data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal data encountered during repair will be treated as strictly confidential.

3.5 We do not access, copy, or share personal files unless expressly instructed to do so by the Client as part of a data recovery or data transfer service.

3.6 Upon completion of a data recovery or transfer service, any temporary copies of client data held by PC Repair Services will be securely erased within 7 working days.

4. Billing, Diagnostics & Attempts of Repair

4.1 All service charges, labour rates, diagnostic fees, and call-out fees will be communicated to the Client prior to commencing work. Current pricing is available upon request.

4.2 Diagnostic fees may apply and will be credited toward the repair cost if the Client approves the repair, unless a promotional waiver applies.

4.3 On-site visits are subject to a call-out fee within Edinburgh city limits. Locations outside Edinburgh may be charged an additional travel fee. The call-out fee is payable regardless of whether a repair is carried out.

4.4 Emergency and out-of-hours services (outside normal operating hours) may incur an additional surcharge.

4.5 Estimates are non-binding and subject to change if additional faults, complications, or required parts are discovered during the course of repair. All estimates are valid for 14 calendar days from the date of issue.

4.6 If estimated costs are likely to be exceeded by more than 20%, the Client will be contacted for approval before proceeding. If the Client cannot be reached within 3 working days, work will be paused until contact is made.

4.7 The cost of parts is in addition to labour charges unless a fixed-price package has been agreed in writing.

4.8 Attempts of Repair Fee

If all reasonable diagnostic procedures and repair efforts are carried out but the device cannot be repaired due to:

• Age-related component failure or degradation
• Severe motherboard, GPU, CPU, or chipset failure
• Liquid damage, corrosion, or oxidation
• Damage caused by previous repair attempts (by third parties or the Client)
• Obsolete, discontinued, or unavailable replacement parts
• Repair being economically non-viable (cost exceeding device value)
• Manufacturer-imposed restrictions (e.g., serialised or soldered components)

An Attempts of Repair Fee will apply. This fee covers professional diagnostic time, labour, component testing, and technical expertise invested in attempting to repair the device. The fee amount will be communicated to the Client prior to commencing work.

The Client acknowledges that this fee is payable even if the device cannot be successfully repaired. The diagnostic fee (clause 4.2) is included within this attempts of repair fee and will not be charged separately.

5. Payment Terms

5.1 Full payment is due upon completion of services and before the device is released. Devices will not be returned until all outstanding charges have been paid in full.

5.2 We accept payment by cash, bank transfer (BACS/Faster Payments), debit card, and credit card. Payment by cheque is not accepted.

5.3 Special-order parts, custom-build components, and non-standard parts must be paid in advance before ordering. These payments are non-refundable once the order has been placed with the supplier.

5.4 For business clients, invoiced terms of Net 14 days may be arranged by prior written agreement. A late payment fee of £25.00 will be applied to invoices outstanding beyond the agreed payment terms, in addition to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5.5 Non-payment may result in legal recovery action through the Scottish courts, with all associated costs (including court fees, solicitor fees, and debt recovery charges) borne by the Client.

5.6 PC Repair Services reserves a lien over the Client's device until all outstanding charges are paid in full. This means we may retain possession of the device as security for payment.

5.7 Prices are subject to change without prior notice. However, any price agreed in a written estimate or quote will be honoured for the duration of that specific job.

6. Device Collection & Abandoned Equipment

6.1 Once a device is declared ready for collection, the Client will be notified by phone, email, or text message.

6.2 The Client has 45 calendar days from the date of notification to collect their device. A reminder will be sent at 30 days.

6.3 After 45 calendar days, the device may be deemed abandoned property. PC Repair Services reserves the right to responsibly recycle, donate, or dispose of the device in accordance with the Waste Electrical and Electronic Equipment (WEEE) Regulations.

6.4 PC Repair Services is not liable for any data, software licences, or hardware loss resulting from the disposal of abandoned devices.

6.5 Any storage fees of £5.00 per week may apply after the initial 45-day collection period if the Client requests extended storage.

6.6 Devices must be collected by the Client or an authorised representative. Proof of identity may be required upon collection. PC Repair Services will not release devices to unauthorised third parties.

7. Limitation of Liability

7.1 All services are performed with reasonable care, skill, and professional diligence in accordance with industry standards.

7.2 PC Repair Services is not responsible for pre-existing faults, underlying defects, hidden manufacturer defects, or issues not reported by the Client at the time of booking.

7.3 PC Repair Services shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to: data loss, loss of revenue, loss of business, loss of profits, business interruption, or loss of goodwill.

7.4 Our total aggregate liability for any claim arising from our services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

7.5 PC Repair Services is not liable for damage caused by power surges, electrical faults, acts of God, fire, flood, theft, or any event beyond our reasonable control (force majeure).

7.6 The Client acknowledges that older devices, devices with prior damage, and devices with pre-existing hardware faults carry an inherently higher risk of component failure during or after repair. PC Repair Services shall not be liable for such failures where reasonable care has been exercised.

7.7 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Scots law.

8. Service & After-Care Support

8.1 All services are conducted professionally and within reasonable timeframes. Priority service may be available at an additional charge.

8.2 Free follow-up support is provided for 5 working days from the date of collection, relating directly and exclusively to the original repair performed.

8.3 Follow-up support does not cover:

• New or unrelated software issues
• Malware or virus infections occurring after collection
• User errors, accidental changes, or misconfiguration by the Client
• Third-party software conflicts or updates
• Hardware faults unrelated to the original repair
• Issues caused by the Client installing software or making system changes

8.4 After the 5-day follow-up period, any further support or work will be chargeable at our standard rates.

8.5 The Client is encouraged to test the device thoroughly upon collection and report any concerns within the follow-up support period.

9. Warranty Terms

9.1 30-day limited workmanship warranty on all labour performed by PC Repair Services, commencing from the date of collection or completion of service.

9.2 The warranty applies only to the specific repair, replacement, or service performed. It does not extend to other components, software, or unrelated issues.

9.3 Warranty claims must be reported within the warranty period by contacting PC Repair Services directly. The device must be returned for inspection before any warranty repair is undertaken.

9.4 The warranty is void if:

• The device has been opened, tampered with, or repaired by a third party after our service
• The fault is caused by software issues, viruses, or malware
• Physical damage (drops, impacts, liquid spills) has occurred after collection
• The fault is caused by misuse, negligence, or customer-induced error
• Hardware not supplied by PC Repair Services has been installed
• The device has been subjected to power surges or electrical faults
• The Client has failed to follow post-repair care instructions provided

9.5 Parts supplied by PC Repair Services carry the manufacturer's warranty (typically 6–36 months depending on the product and manufacturer). Manufacturer RMA (Return Merchandise Authorisation) procedures apply, and warranty claims on parts may need to be processed through the manufacturer.

9.6 Second-hand, refurbished, or reclaimed parts (if used with Client's consent) carry a reduced warranty of 14 days from date of installation.

9.7 Warranty repairs will be carried out free of charge if the original fault recurs and is directly attributable to the workmanship of PC Repair Services. If inspection reveals the issue is unrelated or caused by external factors, standard charges will apply.

10. Software & Licensing

10.1 PC Repair Services will only install legitimately licensed software. The Client is responsible for providing valid licence keys for any proprietary software they wish to have installed.

10.2 We do not supply, install, or activate pirated, cracked, or unlicensed software under any circumstances.

10.3 If an operating system reinstallation is required, the Client must provide their own product key or licence. If no valid licence is available, the Client may purchase one through PC Repair Services at current market rates.

10.4 PC Repair Services is not responsible for software compatibility issues arising from operating system updates, driver changes, or third-party software conflicts following a repair.

10.5 Any pre-installed software, applications, or configurations that are removed or altered as a necessary part of the repair process cannot be guaranteed to be restored. The Client is responsible for retaining their own software installation media and licence keys.

11. Custom Builds & Upgrades

11.1 Custom PC builds are assembled to the Client's agreed specification. Any changes to the specification after components have been ordered may incur additional charges and delays.

11.2 Component availability and pricing are subject to market fluctuations. Quoted prices for custom builds are valid for 7 calendar days from the date of quotation.

11.3 Full payment for all components is required before ordering. Component orders are non-refundable once placed with the supplier.

11.4 Upgrade services (RAM, SSD, GPU, etc.) are performed at the Client's request. PC Repair Services will advise on compatibility but the final decision rests with the Client.

11.5 PC Repair Services does not guarantee performance improvements from upgrades, as system performance depends on multiple factors including software configuration, other hardware components, and usage patterns.

12. On-Site & Remote Services

12.1 On-site services are available within Edinburgh and surrounding areas. A call-out fee applies as per clause 4.3.

12.2 The Client must provide safe and reasonable access to the device and a suitable working environment, including access to power outlets and adequate lighting.

12.3 If an on-site repair cannot be completed at the Client's location, the device may need to be taken to our workshop. The Client will be informed and additional collection/delivery fees may apply.

12.4 For remote support services, the Client must have a working internet connection and be available to grant remote access. The Client authorises PC Repair Services to access their computer remotely for the duration of the support session.

12.5 Remote access software will be removed or disconnected upon completion of the remote session unless the Client requests otherwise.

12.6 PC Repair Services is not responsible for internet connectivity issues, ISP outages, or network problems that prevent or interrupt remote services.

13. Cancellation & Refunds

13.1 The Client may cancel a booking with no charge if notice is given at least 24 hours before the scheduled appointment.

13.2 Cancellations made less than 24 hours before a scheduled on-site visit may incur a cancellation fee of £25.00.

13.3 Once work has commenced, cancellation is subject to payment for all work completed and parts ordered up to the point of cancellation.

13.4 Diagnostic fees are non-refundable once diagnostics have been performed, regardless of whether the Client proceeds with the repair.

13.5 Refunds for parts are subject to the supplier's return policy. Custom-order, special-order, or opened parts are non-refundable.

13.6 The Client's statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

14. Third-Party Components & Accessories

14.1 If the Client supplies their own parts or components for installation, PC Repair Services accepts no liability for the quality, compatibility, or failure of those parts.

14.2 Warranty on labour performed using client-supplied parts is limited to 14 days and covers workmanship only, not part failure.

14.3 PC Repair Services will not be held responsible for any damage to the device caused by faulty or incompatible client-supplied parts.

14.4 We reserve the right to refuse to install parts that we believe may damage the device, void manufacturer warranties, or pose a safety risk.

15. Intellectual Property & Confidentiality

15.1 All content, branding, and materials on the PC Repair Services website (pc-repair.services) are the intellectual property of PC Repair Services and may not be reproduced without written permission.

15.2 Any personal or business data encountered during the course of a repair is treated as strictly confidential and will not be disclosed to any third party.

15.3 The Client retains all intellectual property rights to their own data, files, and software stored on the device.

16. Health, Safety & Environmental

16.1 Devices that pose a health or safety risk (e.g., swollen batteries, exposed wiring, fire damage, biohazard contamination) may be refused or require additional handling fees.

16.2 All waste electrical and electronic equipment is disposed of in compliance with the WEEE Regulations 2013 and relevant Scottish environmental legislation.

16.3 Replaced parts and components will be disposed of responsibly unless the Client requests their return at the time of booking.

17. Complaints & Disputes

17.1 If the Client is dissatisfied with any aspect of our service, they should contact us in the first instance at support@pc-repair.services or call +44 73 8474 0784.

17.2 We will endeavour to resolve any complaint within 14 working days of receipt.

17.3 If a resolution cannot be reached, the Client may seek mediation or pursue the matter through the appropriate Scottish courts.

17.4 These terms are governed by and construed in accordance with the laws of Scotland, and the Scottish courts shall have exclusive jurisdiction over any disputes arising from these terms.

18. Changes to Terms

18.1 PC Repair Services reserves the right to update or modify these Terms & Conditions at any time. The current version will always be available on our website.

18.2 Continued use of our services after any changes constitutes acceptance of the updated terms.

18.3 For ongoing or previously agreed work, the terms in effect at the time of booking shall apply.

19. Acceptance of Terms

19.1 By booking a repair, submitting a device for service, or engaging PC Repair Services in any capacity (in-person, online, by phone, or via our website), the Client confirms that they have read, understood, and agreed to these Terms & Conditions in full.

19.2 A copy of these terms is available at pc-repair.services/terms and may be provided in print upon request.

For questions about these terms, please contact us or call +44 73 8474 0784.