Remote PC Support
Secure remote assistance from our team in Edinburgh — we connect, diagnose, and fix while you watch.
What We Do
Our remote support service allows our technicians to securely connect to your computer over the internet and resolve issues in real time. There is no need to bring your device to us or wait for an on-site visit. Using industry-standard remote desktop software, we can diagnose problems, remove malware, install updates, configure settings, and troubleshoot errors as if we were sitting right in front of your machine.
You remain in full control throughout the session. You can watch everything we do on your screen, ask questions as we work, and disconnect at any time. Remote support is ideal for software-related issues where physical access to the hardware is not required, and we can usually start within minutes of your call.
Issues We Solve Remotely
Virus & Malware Removal
Complete removal of viruses, spyware, adware, and other malicious software from your PC without you leaving your home.
System Tune-Up
Speed up a slow computer by clearing junk files, optimising startup programs, and adjusting performance settings.
Software Troubleshooting
Fix application errors, crashes, compatibility issues, driver problems, and software that will not install or update correctly.
Security Setup
Install and configure antivirus software, set up firewalls, enable Windows security features, and harden your system against threats.
Email & Account Setup
Configure email clients, set up cloud accounts, migrate data between accounts, and resolve login or synchronisation issues.
Network & Connectivity
Diagnose and fix internet connection problems, Wi-Fi drops, VPN configuration issues, and printer connectivity.
Windows Updates
Updates stuck, failing, or causing problems? We get your system fully patched and running smoothly.
Printer & Driver Issues
Drivers reinstalled, printers reconnected, scanners reconfigured — without us having to walk through your door.
Hands-On Training
Walkthroughs of new software, email setup, OneDrive, password managers, or anything else you'd like a quick lesson on.
Software We Support
If it runs on your PC, we can usually help with it remotely:
Don't see your software listed? We most likely still support it. Get in touch and we will see if we can help.
Our Remote Support Process
- Remote Connect — Contact us by phone, WhatsApp, or the booking form. We send a small one-time-use remote access tool that runs without permanent installation.
- Diagnose the Issue — Our technician examines your system, identifies the problem, and explains what needs to be done before any changes are made.
- Approve & Fix — Once you approve the plan, we carry out the repair while you watch on screen. You can ask questions or pause us at any time.
- Test & Verify — We thoroughly test that the issue is fully resolved and walk through how to use anything we changed.
- Disconnect & Warranty — The remote tool is uninstalled at session end and your fix is backed by our standard workmanship warranty for peace of mind.
Why Choose Remote Support
Instant Access
No waiting for an engineer to arrive. We can often connect and start working on your issue within minutes of your call.
Fully Secure
We use encrypted, one-time-use connections. You can see everything we do and disconnect at any time. Your privacy is always protected.
Transparent Pricing
No hidden fees. We agree the cost upfront before connecting and only proceed with your approval, so you always know what you are paying for.
Frequently Asked Questions
Common questions about our remote PC support service.
We send you a small, one-time-use remote access tool to download. Once you run it, our technician connects securely to your desktop and carries out the repair while you watch on screen.
Yes. We use encrypted, one-time-use connections and you retain full control throughout the session. You can see everything we do and disconnect at any time.
We can remotely fix virus and malware infections, slow performance, software errors, driver issues, email configuration problems, and most other software-related issues.
You only need to download and run a small remote access tool that we provide. It does not install permanently and is used for that single session only.
If remote support is not suitable for your issue, we will let you know and arrange an on-site visit or collection instead so that the problem can be resolved in person.