Everything you need to know before buying a refurb unit from us.
Every refurbished PC or laptop we sell carries a written warranty backed by our Edinburgh workshop. This page sets out exactly what's covered, what isn't, and how to make a claim.
Warranty period
Default warranty is 6 months from the date you collect or the date we ship the unit, whichever is earlier. Some units carry longer warranties (typically 12 months on higher-spec workstations) — check the individual listing for the exact term.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this warranty. The warranty sits on top of those rights, not in place of them.
What's covered
Hardware faults that prevent the unit from operating as described on the listing
OS issues directly caused by faulty hardware — e.g. blue screens traced to bad RAM
What's not covered
Accidental damage — drops, knocks, liquid spills, impact damage, screen cracks not present at sale
Cosmetic wear consistent with the unit's stated condition grade (a Grade C unit looks like a Grade C unit; that's not a fault)
Software issues caused by the user — malware, viruses, third-party app conflicts, OS corruption from interrupted updates, BitLocker keys lost
Battery wear from normal use — measured battery health continues to age normally; we cover failure, not gradual capacity loss in line with manufacturer norms
Modifications or repairs carried out by anyone other than us — opening the case to upgrade RAM is fine; a third-party repair shop replacing the screen voids the warranty on that screen
Consumables — keyboards / trackpads worn out from heavy use after collection, fan noise from dust accumulation
Damage caused by power surges — use a surge protector for desktops, this is on you
How to make a claim
1. Tell us what's wrong
Email support@pc-repair.services or call +44 73 8474 0784. Include your BACS reference (the PRS-REFURB-XXXXX code from your order) and a description of the fault. Photos or a short video help us diagnose quickly.
2. We diagnose
For most issues we can confirm the warranty applies from the description alone. For trickier cases we may ask you to bring the unit to our workshop, or arrange collection. Diagnosis is always free.
3. We repair, replace, or refund
The remedy depends on the fault and the time elapsed:
First 30 days — your choice of repair, replacement (where available), or full refund
Months 2–6 — repair is the default. If repair isn't possible or repeated repairs fail, we'll replace with an equivalent unit or refund proportionally
Replacement units match or exceed the original spec; if we have to refund partially because we don't have an equivalent in stock, we'll explain the calculation in writing
Typical timeframes
Diagnosis response — within 1 working day of your email
Repair turnaround — most repairs completed within 5 working days; longer if a part has to be ordered
Refund processing — bank transfer to the account that originally paid, within 14 days of refund being agreed
Things that void the warranty
Unauthorised internal repairs (a third-party shop has been inside the unit)
Removing or tampering with our internal warranty seals
Using the device in conditions clearly outside its design (e.g. running a laptop in continuous high-humidity environments without ventilation)
Misrepresentation in a claim (we test every faulty unit; if the diagnosis doesn't match the description, we may refuse the claim)
Your statutory rights
Nothing in this warranty restricts your rights under UK consumer law. If a unit is faulty within 30 days of purchase, you're entitled to reject it for a full refund regardless of what the warranty says. From day 31 onwards your rights to a repair, replacement, price reduction, or partial refund continue under the Consumer Rights Act 2015 for up to six years from purchase (five in Scotland), though the practical bar shifts to the buyer to show the fault was inherent. We'll always engage with statutory claims in good faith.